Because we value the privacy of our clients, we do not list their business names or contact details on our website, however if you would like to speak with a some our customers please contact us and we will provide you with information of people that you can speak to who can give you honest feedback about our IT services.
Case Study 1: Bigfish rescues Heart Clinic from pending IT attack.
What they do: Cutting-edge cardiac care in the Bayside area
Challenges / Objectives: This customer approached Bigfish with:
Solution: Bigfish Technology provided initial day to day support and then moved forward to provide a fully upgraded server and client side IT environment. We now manage all of their operating locations which includes 35 computers that provide for all IT and communicates. This paperless business relies 100% on their computers for every day to day function. As part of this support we also supply of all hardware and software and work with medical suppliers to ensure smooth electronic communication is provided at all times.
Case Study 2: Diverse communication needs for start-up recruitment firm
What they do: Executive Recruitment Specialists
Challenges / Objectives:
This customer came to Bigfish in the middle of the 2009 Global Financial Crisis when they were looking for an IT partner.
They needed a scalable, reliable IT platform to start their business with. Most critical was their need for a robust solution with room to grow whilst meeting tight budget constraints.
Solution: Bigfish provided all of the server hardware and software that was initially housed at an alternate location while the customer’s office was being established. We worked with numerous partners and providers to help establish their communication system which included VoIP, email, web and data. They chose Bigfish because we were able to:
Case Study 3: Real Solutions for Real Estate office drowning in IT frustrations
What they do: Real Estate Agent
Challenges / Objectives:
The existing IT providers were unreliable and computers were constantly breaking down.
Solution: This customer signed up to a Bigfish Technology Support and Maintenance plan to:
Bigfish Technology now provide all of the day to day and ongoing support to this busy Real Estate Office. This has required some urgent high level changes to their server infrastructure to fix outstanding problems left by the old IT provider. We were able to quickly address the root cause of the problem and turn the server around from being unreliable and slow to completely meeting the business needs.
This customer also had Bigfish Technology install our world class yet simple backup system to completely automate the system back process to provide offsite, reliable and quick backups of all company data.
Case Study 4: No downtime helps client reel in the big money
What they do: Financial Investments
Challenges / Objectives:
Fast, 100% Fully Proof IT systems that mean no down time.
Solution: Since this customers early days Bigfish have provided ongoing IT support. They are unlike most businesses in that their key focus is not customers, but instead is global financial markets. Bigfish has provided fully redundant IT infrastructure that means that in the event of a 3rd party supplier outage, they are able to continue to work and receive key financial information.
Case Study 5: Child care centre sleeps like a baby with Bigfish in control.
What they do: Childcare Centre Management
Solution Provided: Bigfish Technology provides all of the day to day IT support for all of the Child Care centres over Melbourne.
This customer has three separate sites that are interconnected via a managed network and require mission critical applications to meet government regulations. In 2009 Bigfish supplied and installed servers to a new wholesale distribution business also owned by the same owner. All day to day IT operations of all businesses are now completely managed by Bigfish Technolgoy which has delivered dramatic speed improvements providing massive time and cost savings to staff.
Case Study 6: No horsing around for this clients IT needs
What they do: International Equine Nutrition: research and consultation company
Solution Provided: Bigfish Technology replaced this customers existing IT support in 2006 and since this time has upgraded their Australia wide network, including servers and routers to provide for all computer and network requirements. We ensure a rapid response at all times to questions or queries and work with 3rd party suppliers to ensure that critical data is always available to this customer that requires absolute reliability. We have also recently provided relocation services that included the installation of a new Bigfish Technology VoIP phone system.
Case Study 7: Bigfish solutions ensures client doesn’t byte off more than they can chew!
What they do: Australia’s leading Periodontic Centre
Solution Provided: In 2004 Bigfish Technology provided full server and workstation setup, including support & maintenance for the entire network of over 15 computers. We have continued this relationship by providing firewall protection, backup systems, upgrades and enhancements, and general computer support as required by the customer. In 2009 we were employed again to provide a new server solution (including data migration) and continue to provide ongoing support. This customer now enjoys the flexability provided to owners of remotely updating and working on patient records.
Are you ready to add your name to our list? Book your free 2 hour IT consultation today, or call 1300 784 889